Aiduct
Billing & refunds
Understand your prepaid balance, payment status and how to get help with a charge.
Last updated: September 19, 2026
Prepaid API credits
Top-ups are one-time payments in USD for Aiduct API credits. API usage draws from your balance according to the published model rates. A top-up does not create an API subscription.
Payment verification
Returning from checkout does not by itself confirm settlement. Aiduct verifies the payment with Stripe before adding credits. If verification is pending, keep your payment reference and check the billing page again. Avoid submitting another payment while the first payment is still being verified.
Requesting a refund or correction
Contact support from your account email with the payment date, amount, payment reference and reason for the request. For a usage billing question, include the request or ledger reference. Do not include your password, API key or full card details.
Review and outcome
We review payment status, unused credits, usage records and the circumstances of each request. Refund eligibility depends on that review and applicable law; submitting a request does not guarantee approval. Approved refunds are handled through the original payment method where supported. Processing times depend on the payment provider and bank.
Refunded or disputed payments
Credits associated with a refunded or disputed payment may be reclaimed or held. Billing adjustments remain visible in your account ledger. Contact support if the displayed status does not match your payment records.
Your statutory rights
This policy does not limit rights or remedies that apply under consumer protection or other mandatory law.
Questions about this policy?
hello@aiduct.ai